Frequently Asked Questions
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Yes! We are a West Australian based business and all your items will ship to you from our base in rural WA.
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No. At this stage we are an Australian business servicing Australian customers.
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Absolutely not. Not only do we just not have the time for such ridiculousness, but we get enjoyment from our customers hitting big - and we want the chances of that to be the same for everyone.
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We ship orders out on Mondays, Tuesdays and Wednesdays. Your order will be shipped at the next shipping day.
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If your order has not been shipped, send us a cancellation request and we can cancel your order for a refund. In the case that there are processing fees, we reserve the right to withhold a 6% card processing fee to cover costs.
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We sell live ripped packs primarily on Whatnot here: https://whatnot.com/invite/pokejules
However there are some events where we will rip live on other platforms, such as Instagram or Youtube. In those cases, we will open up booster boxes and/or single packs to be ripped during the liveshow. They can be pre-purchased from our website when this is the case.